By placing your items in a Clean Cube, you agree to the following terms and conditions:
- 1 minimum order size
- 2 customer failure to pick up
- 3 laundry & dry cleaning bags
- 4 payment
- 5 discretionary pricing
- 6 damaged property
- 7 seasonal storage
- 8 lost items
- 9 loose items
- 10 personal property
- 11 turnaround time
- 12 use of third-party service providers
- 13 arbitration clause
- 14 package delivery
- 15 package delivery guidelines
- 16 how package delivery works
- 17 your package responsibilities
- 18 acceptable packages
- 19 unsolicited or unacceptable packages
- 20 events outside of our control
- 21 package security
- 22 package arbitration
- 23 class action waiver
- 24 claims
- 25 failure to perform
- 26 liability for the service
- 27 indemnification
- 28 laws and jurisdiction
- 29 about these terms
minimum order size
Wash & Fold order minimum is 10 lbs. There is no minimum order size for dry cleaning.
customer failure to pick up
Completed orders dropped off by Clean Cube will need to be retrieved by the customer within 24 hours. Failure to do so will give Clean Cube the right to remove the order from the cube and store the clean clothes in a storage facility pending instructions from the customer on when to return.
laundry & dry cleaning bags
Customers must use the laundry and dry cleaning bags provided by Clean Cube. Clean Cube bags have QR barcodes attached for tracking purposes.
Clean Cube reserves the right to process payment(s) with the customer’s credit card currently stored under the customer’s preferences, upon completion of every order/delivery. The customer is obligated to pay the amount charged. Please note that certain items (ie delicates, beaded blouses) may be subject to surplus charges, at the discretion of the dry cleaner. Any price discrepancy will need to be reported within 14 days of delivery.
Clean Cube and its vendors will weigh your wash and fold laundry on site. Dry cleaning submitted will adhere to the pricing list (see pricing). Please note that certain (ie delicates, beaded blouses) items may be subject to extra charges, at the discretion of the dry cleaner. Any discrepancy in pricing will need to be reported within 14 days of delivery.
Clean Cube and its vendors will process garments according to the specific bags it’s placed in (ie wash & fold laundry versus dry cleaning), in addition to any customer cleaning requests. Clean Cube is not responsible for any damage to a garment that is placed in an incorrect bag.
Clean Cube exercises the utmost care in cleaning and processing garments entrusted. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. Clean Cube’s liability with respect to any damaged items from any order will be reimbursement at the depreciated value of the garment as outlined in the International Fabricare Institute Fair Claims Guide, once our liability has been determined. Our limit of liability regardless of the depreciated value is $150 per item or $500 per order.
Any damaged items must be reported and returned to Clean Cube for inspection within 5 business days.
Clean Cube will store your Seasonal Storage bag in secure, air-conditioned storage space. Clean Cube is not liable for damage to any items placed into the Seasonal Storage bag. The bags are handled with the utmost care, however, they were designed specifically to store clothing, so please refrain from including fragile valuables, as Clean Cube is not liable for any damage to those items.
Any lost items must be reported within 5 business days. Clean Cube makes its best reasonable effort to track every item that we process and will review all lost items claims on a case-by-case basis. Any items determined to have been lost by Clean Cube will be reimbursed at the depreciated value of the garment as outlined in the International Fabricare Institute Fair Claims Guide, once our liability has been determined. Our limit of liability regardless of the depreciated value is $150 per item or $500 per order.
When leaving items in cubes, please ensure that your cube has been correctly closed and locked. Clean Cube is not responsible for any loss or damage resulting from a failure to properly lock the cube.
Clean Cube is not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, stings, laces, hoods or loose items on garments, etc.. Although, we try as hard as possible track such items. We request that customers remove these items and empty pockets prior to leaving items with us as we can not be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).
Any personal property placed in a Clean Cube cube that appears to have value will be removed by Clean Cube and stored for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.
Clean Cube and its vendors will make its best reasonable effort to return clothes within 48 hours of drop off, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.
use of third-party service providers
Clean Cube will deliver the customer’s items to and from a laundering and dry-cleaning service of Clean Cube’s choice. Clean Cube reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, in its sole discretion, without notice to the customer. Clean Cube is not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third party outsourcers, or service providers.
You also agree that any dispute between you and us, excluding any intellectual property right infringement claims we pursue against you, shall be settled solely by confidential binding arbitration per the American Arbitration Association commercial arbitration rules. All claims must arbitrate on an individual basis, and cannot be consolidated in any arbitration with any claim or controversy of anyone else. All arbitration must occur in New York City, USA. Each party shall bear one half of the arbitration fees and costs incurred, and each party is responsible for its own lawyer fees.
By using the package delivery service (“Service”) from Clean Cube, LLC you will have your package delivered to a specific address listed on our website, in turn, Clean Cube will deliver the package to your Clean Cube unit. This Agreement (“Agreement”) applies to your use of this specific Clean Cube service.
package delivery guidelines
By delivering your package addressed to Clean Cube and yourself, to a specified address on our website, you agree to the following: a. you are at least 18 years old. Use of the Service is prohibited by anyone under 18 years of age. b. you will use the Service only as permitted by law, including applicable export and re-export control laws and regulations. c. you will not use any branding or logos used in the Service. You further represent, warrant, and covenant that, in connection with the Service and this Agreement, you will not and will not attempt to: (i) violate any laws, third party rights, or our policies; (ii) purchase, receive, or otherwise deal in or dispose of Prohibited Contents as described below; (iii) attempt to defraud Clean Cube, LLC or any third party; or (iv) use another member’s account or allow another person to use your member account. Any illegal activities undertaken in connection with the Service may be referred to the authorities. (v) you will only retrieve the package that belongs to you from the Clean Cube shared package cube
how package delivery works
You must register with Clean Cube in order to receive packages. The person who is registered must be the person who receives the package (to be confirmed with the property manager if necessary). You will send your packages to a specified address listed on our website. A sample of how you should send your package is as follows:
Attn: Clean Cube (Suits and Skirts cleaners)
120 E 34th St
New York, NY 10016
We will then pick up the package and deliver it to your Clean Cube unit. Once delivered you will receive an email and a text message alerting you of your package delivery. The pricing of the Service will be listed on our website and are subject to change. In addition, the packing cube is shared amongst other customers in your building. Thus, your package could be delivered and stored with other customer’s packages. Your package will be clearly labeled as your own and you agree to only retrieve your own packages.
your package responsibilities
When you use the Service, you will:
a. only use the Service for Acceptable Packages (as outlined below); b. always give your full Clean Cube registered name and add “Attn: Clean Cube” to every package delivered; c. ensure that the Sender packs any package securely; d. agree that we may suspend or stop providing the Service to you if you do not comply with our terms or policies or if we are investigating suspected misconduct; and e. follow any policies made available to you within the Service. If you do not pick up your package within 48 hours of delivery Clean Cube, LLC reserves the right, in its sole discretion, to take any of the following actions: (i) store the package at your expense & require you to request redelivery; (ii) return the package to the Sender, at your expense; (iII) charge you a return fee to the Sender. We do not have control over the terms each Sender imposes for returns, such as whether it will refund your purchase price. You assume any risk associated with packages you do not pick up. We also reserve the right to deal with, as we see fit, any package which is not an Acceptable Package.
You must not use the Service to send and collect any package that does not conform to our specifications for weight, size, and contents. Packages that do not conform to these specifications will not be accepted by Clean Cube, LLC at the delivery address specified. These specifications are:
a. weight: packages must not be over 20 lbs (including all packaging); b. size: packages must not exceed 30 x 12 x 20 inches (height x width x length) c. contents: packages must not contain the following: illegal items or items that encourage illegal activities, controlled substances (such as marijuana and cocaine), offensive materials, stocks or other securities, firearms, weapons, explosives, hazardous materials, alcohol, tobacco products, items that have unusually strong odors, animals, plants, fertilizer, seeds, or any other items or categories of items that Clean Cube may restrict from time to time upon notice to you (including notice placed on the Site) (“Prohibited Contents”). If you are in any doubt as to whether any item would or would not be prohibited under this list, please contact us at firstname.lastname@example.org. We may monitor any package received at the specified Clean Cube address and reserve the right to review any package to confirm whether it is an Acceptable Package. We may also photograph packages to provide evidence of their delivery or other factors (for example, where packages are inadequately packaged or damaged). Where we receive any package which is not an Acceptable Package, we may notify you by phone or email to arrange for you to collect it or otherwise deal with it. We may charge you for any costs incurred through handling such packages.
unsolicited or unacceptable packages
We have no obligation to accept any unsolicited packages, including but not limited to any packages that do not include attention to Clean Cube, from a Sender or any other individual or entity. If we do accept any unsolicited or unacceptable packages, we have no obligation to hold, maintain, secure, or deliver said packages, and we shall have the right to discard or destroy said packages in any manner we decide without recourse or effect.
Oversized packages: if Clean Cube receives a package that does not comply with the applicable size and weight limits set forth herein or on the Site, Clean Cube reserves the right, in its sole discretion, to take any of the following actions: (i) reject delivery of the package; (ii) accept delivery of the package and require you to pick it up from the Clean Cube delivery address or another location specified by Clean Cube; (iii) deliver the package to you at your delivery address for an additional fee;
events outside of our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that are caused by events outside our reasonable control (Force Majeure Event).
You acknowledge that the use of the convenience of the Service comes with increased risk of theft or other loss or damage to items and hereby assume such risk. Clean Cube, LLC cannot and does not guarantee that items accepted for delivery through the Service will not be subject to theft, fire, water damage, inclement weather, vandalism, or loss or damage generally, and you agree that Clean Cube, LLC has no liability to you for any of the foregoing except to the extent caused by the gross negligence or willful misconduct of Clean Cube, LLC.
Any claim in which the total amount of the award sought by either party is less than $25,000 shall be resolved via binding non- appearance-based arbitration initiated through the American Arbitration Association (“AAA”). The AAA Rules are available online http://www.adr.org or by calling the AAA at 1-800-778-7879. In any such arbitration, the parties and AAA must comply with the following rules: (a) the arbitration shall be conducted by telephone or online and/or be solely based on written submissions, and the specific manner shall be chosen by the party initiating the arbitration; (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; (c) the arbitrator may award injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim; and (d) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Agreement shall prevent either party from: (i) seeking remedies in small claims court of competent jurisdiction; or (ii) applying to any court of competent jurisdiction for injunctive or other equitable relief.
class action waiver
YOU AGREE THAT ANY CLAIMS SUBJECT TO ARBITRATION MUST BE MADE IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
YOU AND CLEAN CUBE, LLC AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE OR SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
failure to perform
The failure of any party at any time to require performance of any provision of this Agreement shall in no manner affect such party’s right at a later time to enforce the same. A waiver of any breach of any provision of this Agreement shall not be construed as a continuing waiver of other breaches of the same or other provisions of this Agreement. If any provision of this Agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. This Agreement and any rights and licenses granted hereunder may not be transferred or assigned by you but may be assigned by Clean Cube, LLC without restriction. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in a writing, signed by both parties, or by a change to this Agreement made by Clean Cube, LLC as set forth herein.
liability for the service
CLEAN CUBE, LLC IS NOT A PARTY TO ANY TRANSACTION BETWEEN YOU AND ANY ONLINE MERCHANT OR ANY DELIVERY SERVICE CONTRACTED BY YOU OR AN ONLINE MERCHANT, AND SHALL HAVE NO LIABILITY TO YOU IN CONNECTION THEREWITH, INCLUDING FOR ANY DAMAGE TO A PACKAGE OCCURRING PRIOR TO ITS RECEIPT BY CLEAN CUBE, LLC UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL CLEAN CUBE, LLC OR ITS AFFILIATES, CONTRACTORS, EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, OR THIRD PARTY PARTNERS OR SUPPLIERS, BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT ARISE OUT OF OR RELATE TO THE SERVICE OR THE SITE, INCLUDING YOUR USE THEREOF, OR ANY OTHER INTERACTIONS WITH CLEAN CUBE, LLC EVEN IF A CLEAN CUBE, LLC AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU, IN WHICH CASE CLEAN CUBE, LLC’S LIABILITY WILL BE LIMITED TO THE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL THE TOTAL LIABILITY OF CLEAN CUBE, LLC AND ITS AFFILIATES, CONTRACTORS, EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, OR THIRD PARTY PARTNERS, SUPPLIERS, OR DISTRIBUTORS TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE SERVICE OR THE SITE, INCLUDING FOR ANY IMPLIED WARRANTIES, EXCEED THE LESSER OF (A) THE SUM OF THE REASONABLE VALUE OF THE DELIVERED ITEM TO WHICH THE CLAIM RELATES, SUBJECT TO YOUR PROVISION OF REASONABLE INFORMATION REQUESTED BY CLEAN CUBE, LLC REGARDING THE NATURE OF SUCH ITEM, THE PRICE PAID FOR SUCH ITEM, AND THE SERVICE FEE PAID BY YOU IN RELATION TO SUCH DELIVERED ITEM AND (B) ONE HUNDRED U.S. DOLLARS. IN ALL CASES, CLEAN CUBE, LLC AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
You agree to indemnify and hold Clean Cube, LLC, its affiliated companies, partners, and the proprietors of establishments in which items are stored, and each of the officers, directors, and employees of any of the foregoing, harmless from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable attorney’s fees (any of the foregoing, a “Claim”), that any of them may incur arising out of or relating to your use or misuse of the Service or the Site, violation of this Agreement or violation of any law, rule, or regulation, provided that the foregoing does not obligate you to the extent the Claim arises directly out of Clean Cube, LLC’s willful misconduct or gross negligence. Clean Cube, LLC reserves the right, at our own expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims.
laws and jurisdiction
If you do not comply with these terms, and we do not take action right away, this does not mean that we are giving up any rights that we may have (such as taking action in the future). The laws of New York U.S.A., excluding New York’s conflict of laws rules, will apply to any disputes arising out of or relating to these terms or the Service. All claims arising out of or relating to these terms or the Service that are not subject to arbitration will be litigated exclusively in the federal or state courts of New York City, New York, the USA, and you and Clean Cube, LLC consent to personal jurisdiction in those courts.
about these terms
Clean Cube, LLC reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or software at any time, effective upon posting of an updated version of this Agreement on the Service or software. You are responsible for regularly reviewing this Agreement. Changes will not apply retroactively and will become effective no sooner than five days after they are posted. However, changes addressing new functions for the Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for the Service, you should discontinue your use of the Service.
These terms control the relationship between Clean Cube, LLC and you. They do not create any third party beneficiary rights.